FAQ
1. How do I place an order?
Categories of desk awards and wall plaques available are listed on the home page (main menu).
Each category can be seen by clicking on the name of the category, which will show you an overview of the items available.
The navigation bar at top of each page allows you to quickly get back to the home page menu.
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2. Why was I charged more for personalizations on multiple pieces?
We have to set-up each award to be personalized and there is a charge for this process.
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3. What are the possible payment methods?
You can pay for merchandise using Check, Money Order, MasterCard, or Visa.
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4. What if I have questions?
If you have questions regarding your order or the items in this online catalog, please call or email the Customer Service Department. This contact information is located under “Contact Us.”
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5. What do I need to know about shipping?
All orders are shipped from our warehouse in OH. Domestic orders will be sent via ground transportation unless otherwise requested. If faster than ground shipping is necessary, please call customer service for stock availability and rush processing.
Shipping during Business Days Mon-Fri only
Orders shipped outside the United States are subject to a $ 25.00 documentation fee and actual freight charges.
We cannot ship to PO boxes.
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6. What do I do if I have a rush order?
Call the Customer Service Department to check inventory and let us know your in hands date. Expedited shipping methods can be used to meet your deadline but additional freight costs will apply. In the event that an item is placed on backorder a Customer Service Representative will contact you to see if you would like to keep the item on back order or select another item.
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7. What do I need to know about delivery?
Items featured on this web site are regularly in stock and are typically shipped within 2-3 weeks. In the event that an item is not in stock, the item will be placed on backorder.
In the case of a rush order, a Customer Service Representative will contact you to see if you would like to keep the item on backorder or if you would like to select another item.
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8. What about orders outside the U.S.?
Orders shipped outside of US are considered International orders.
Following terms and conditions for the shipment of an international order apply.
- Documentation and administration fee of $ 25.00 will be charged to your invoice at the time of shipping.
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Your freight will be based on the freight method and actual weight and dimensions of the packages of your order. Actual freight charges will be applied to your invoice at the time of shipping.
Please call the customer service representative at 1-800-489-7529 if you have any questions regarding freight.
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Charges for brokerage and duty/tariffs (assessed by your government) will be collected at the time of delivery - COD (we cannot give any estimates for these charges).
These additional charges can often be higher than the value of the ordered merchandise.
- Due to custom restrictions, products CANNOT be returned.
- Unfortunately, we cannot guarantee delivery dates. If merchandise is held in Customs, we have no control of this.
- International orders ship via UPS International Express.
- We cannot ship to a PO BOX. We must have a physical address.
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9. Will I have sales tax on my order?
Applicable sales tax will be added to most orders.
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10. Can I ship orders to multiple locations?
Orders with multiple ship to addresses will be treated as separate orders. Please call your customer service representative if you have questions or concerns.
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11. What if I want to confirm my order?
After you have placed an order on the web site, you will receive an e-mail confirmation that outlines the order. If you have any questions, please call the customer service representative.
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